Llygoden Cottage

Thank you for your feedback. We are glad you enjoyed your stay.

Thank you for your great feedback and we are pleased you enjoyed your stay.

Thank you so much for your lovely comments, we are thrilled you enjoyed your stay and hope that we are able to accommodate you again at some point in the future.

Thank you for your comments. We are glad you enjoyed your stay and always appreciate feedback from our guests as it helps us to make the necessary improvements to make the cottage as a welcoming as possible. Damp is always a problem in a grade 2 listed building from the 1870s and is common in the area due to the climate. We are continuously exploring avenues to ease the situation and attend to this as regularly and as often as we can. The Velux window had only just begun to leak and we have had back to back guests since it happened. However, we have been here ourselves for a few days now, with torrential rain most days, and the leak is far from 'serious'. but this is currently being addressed. We are glad you found the notices hilarious but you would be surprised how many people need information spelling out! Thank you again and we hope to welcome you another time.

Thank you for your feedback. As you know, we responded very quickly when you contacted us although I understand that communication did not fix the leak. However, as you will appreciate, it is difficult to predict when there may be a problem and the window had not leaked up until this point. We were not able to get it fixed during your stay because it would need monitoring and investigating to identify where the rain was actually coming in, which would have been an invasion of your time. This is now being addressed. We contacted our cleaner regarding the dog hair and she assured us that she cleaned thoroughly and agreed there had been a lot of hair from previous guests. It is unfortunate that there was some residual hair, and we can only apologise. The vacuum cleaner was not great, but it did work, however we have now replaced it with a new one. With regards to some mildew building up, I know you will understand that this is a late 19th century cottage and it is a continuous rolling programme of maintenance. We are in the process of painting the cottage as you pointed out. We are sorry you feel you can not return to the cottage but of course that is your decision.

Dear Sir. Thank you for your feedback, however we were unaware of any problem and acted very quicky getting a roofer out on the day you left. He and a keyholder, who went to check on the property, both confirmed that the walls, floor and partitioning curtain were dry and no signs of 'flooding', as you informed us, were evident. The guests that went in after you on Friday (following the rain all day Thursday and Friday) also confirmed this and we, too, arrived today and have found the walls and floor to be dry. The roofer found a small area of flashing had been raised during the recent severe storms and has told us that a slight water ingress would only occur when the rain is at a certain pitch. He is rectifying the situation this week. Further to your comment that 'half the walls are covered in mould' we feel is a huge exaggeration as this was only in the area where we have now found the slight ingress, and is already cleaned up. We are sorry you felt obliged to leave early due to the weather.

Thank you for your feedback, we're glad you enjoyed your stay. We look forward to hopefully accommodating you again in the future.

Thank you for your feedback Steve, we are glad you enjoyed your stay and look forward to hopefully accommodating you again.