“Ty Canol is a lovely house in a lovely secluded spot with great gardens-we enjoyed staying there immensely.”
We do think it would benefit to have some information about the CCTV however, (located both inside and outside the house), is this recording at all times? With no information to confirm if this was live or not, we found it a little off-putting. We reported a few faults within the house during our stay-lights not working in the bathroom/lounge, broken karaoke machine (mic), a dishwasher fault (and also a broken rack) and a constantly running kitchen tap. None of these ruined the holiday, but aren’t necessarily what you’d expect on a property costing upwards of £2,000 per week. The final thing we think should be mentioned is the planned maintenance visits during our stay-it’s a secluded property with a private gated entrance, but the hot tub company attended 3 times (that we know of) and the gardeners also came during our stay-we were playing with the children in the garden at the time and had to vacate whilst they did the work-which took 3 men an hour or so. There is no mention or prior warning of any of this, which is a bit frustrating-a simple heads up to mention when it’s happening would be nice-it felt like the gates were opening to a new unexpected visitor almost every day and made it feel a little less secure. It is a fantastic property which could just benefit with a little more information in either the description or the welcome pack.
Thank you got your feedback, we do appreciate it. We will take steps to address any maintenance issues as quickly as possible and with minimal disturbance to guests. Please note that the CCTV is only switched on when the property is empty for security reasons. The CCTV is visibly switched off at the mains, inside the property, when guests are staying. Thank you again for your feedback.
Property Owner
