“Although the cottage was clean and comfortable we had issues with the hot water and heating.”
We also felt there was a lack of instructions in case of any issues-maybe a folder with such details would be useful so that you could deal with these things without having to contact the hosts.
Cleaning the property before we left- we felt again lack of a dustpan and brush, also most holiday lets provide hairdryers and iron/ironing board both of which this property didn't have. As we were a family altogether we used the farmhouse a lot- this didn't have a vacuum cleaner,dustpan/brush or even a broom. Attention to these minor details would make for a much more comfortable stay.
Hello Mandy
Thank you for your review, I am sorry to hear you were not happy with your stay. When you told us about the heating and hot water problem we came out immediately to resolve the issue. Our system is ground source heating and quite complex, this is the reason that we do not leave information for visitors, I was quite concerned when we noticed that the water tank cupboard door had been unscrewed by yourselves. As for hairdryers, irons etc we do not state on Sykes that these items are available. You mentioned the hoover in the farmhouse, a member of your group was informed that the hoover had broken that day but we suggested that you are welcome to take one from one of the other cottages you had also booked.
Hope this answers the issues you have mentioned.
Thanks Pauline
Property Owner