“Nice property, a little dated, but with good amount of space, use of swimming pool and hot tub was a bonus.”
Plug for machine to clear water on swimming pool was 2 pin plug plugged into a 3 pin socket - informed was temperamental! ? dangerous. Advertised as having use of a washing machine and tumble dryer but not available. No pictures of kitchen on listing - kitchen was small and not what was expected for this size property - cooking for up to 14 people and storage of food quite difficult due to limited space. There is a larger kitchen that is locked for owners use only. Photos of bar area on listing ...
Plug for machine to clear water on swimming pool was 2 pin plug plugged into a 3 pin socket - informed was temperamental! ? dangerous. Advertised as having use of a washing machine and tumble dryer but not available. No pictures of kitchen on listing - kitchen was small and not what was expected for this size property - cooking for up to 14 people and storage of food quite difficult due to limited space. There is a larger kitchen that is locked for owners use only. Photos of bar area on listing but on arrival advised not allowed to be used. Downstairs toilet not able to be used as broken by previous guests.
Thank you for your feedback. While we welcome constructive comments, we feel it’s important to clarify a few points.
• Kitchen & Laundry: The property has two kitchens — a large private kitchen, and a spacious guest kitchen, much larger than a typical family kitchen and fully equipped with everything advertised. Out of goodwill, we also gave you access to our personal kitchen for storage and fridge space, and provided the washing machine and dryer when requested.
• Pool Servicing: We sought your agreement before arranging the pool service and confirmed the time in advance to ensure everything remained in top condition.
• Property Care: The pergola was left open overnight during your stay despite our guidance to close it, causing permanent damage.
• Personal Items: As a gesture of trust, we allowed access to a room with decorative chess sets and personal belongings, which no previous guest has ever raised concern about.
• Bar Area: The comment about the bar is not accurate. Guests are welcome to use the bar space, as all groups have done. The only restriction is that alcohol on the shelves is not for consumption, which is entirely reasonable.
• Electrical Safety: The pool pump plug is fully compliant and signed off by an electrician.
• House Rules & Pets: Pets are not permitted upstairs, yet this was not followed, resulting in soiled wool carpets needing professional cleaning. A large amount of dog mess was also left in the garden, which we have never experienced before.
• “Feeling Like a Home”: Tall Trees was our family home for many years, and many guests say they love its warmth, charm and character that you don’t get from a standard rental.
We’re proud that most of our guests have wonderful stays and leave glowing reviews. This was an isolated case, and we remain committed to providing high standards and a welcoming environment for all future visitors.
Regrettably, we believe this review was motivated by the small pet-related cleaning charge.
Property Owner