Tall Trees

Thank you for your feedback. While we welcome constructive comments, we feel it’s important to clarify a few points to ensure an accurate picture of your stay: • Kitchen & Laundry: Tall Trees has two kitchens, a large private kitchen and a spacious guest kitchen, fully equipped and larger than a typical family kitchen. Out of goodwill, we also allowed access to our personal kitchen for extra fridge space, and provided use of the washing machine and dryer when requested. • Pool Servicing: We confirmed the pool service time with you in advance and sought your agreement beforehand to make sure everything stayed in top condition during your stay. • Personal Items: We granted access to a room containing decorative chess sets and a few personal belongings as a gesture of trust. No previous guest has ever raised concern about this. • Bar Area: Guests are always welcome to use the bar space, as every group does. The only restriction is that alcohol displayed on the shelves is not for consumption, which is a standard and reasonable policy. • Electrical Safety: The pool pump plug is fully compliant and has been professionally signed off by a qualified electrician. • House Rules & Pets: Our pet policy clearly states that pets are not permitted upstairs. Unfortunately, this rule was not followed, resulting in soiled wool carpets requiring professional cleaning. A significant amount of dog mess was also left in the garden, something we have never encountered before. • “Feeling Like a Home”: Tall Trees was our family home for many years, and many guests tell us they love its warmth, charm and character, qualities that set it apart from typical rentals. We’re proud that the vast majority of our guests have wonderful stays and leave glowing reviews. This was an isolated case, and we remain committed to providing high standards and a welcoming environment for all future visitors. Regrettably, we believe this review was influenced by the small pet-related cleaning charge.