“The property is in a lovely place and great for the beach.”
The property had issues which were hugely disappointing. It was filthy with accumulated dirt. It had not had a proper clean for a long time. There was dust, grime, hair on all floors and under the beds. Putting cases under gave the delight of hairy dust covered bags. Spider webs everywhere and a stained and slimy shower curtain, A new kitchen was pleasant and well stocked. The gas fire was great and got the living room warm promptly however, the night storage heaters were awful and the bedrooms felt cold and damp. The mattresses on the beds were terrible especially the double one. We hit the boards underneath. If you have dogs, you have to let them out the back bedroom doors, not nice for the guests in that room every morning. The fence was down and leaning on the house, making access down the side of the house with wet muddy dogs impossible and dangerous. Owners were made aware but son arrived on a dog walk then never came back. It could have a least been made safe. Really sweet house and gorgeous area. Others have made the same observations as us and it seems the owner has not addressed. Also the toilet seat was slipping and this has been in previous reviews. A property that has been left and not attended to for some time. Sykes should be letting people who book know this information, if the owner doesn’t respond to feedback.
- Jeanette, December 2023
I'm sorry yourself and party were disappointed with your stay at Stepping Stones 1. Issues you raised in your feedback.
CLEANING Cobwebs can appear over night, as we all know, particularly at Stepping Stones. My cleaner did a full house clean, some of the hairs could have come from the 4 dogs. She must have missed some parts for which l apologise.
MATTRESSES Not had any complaints about the beds, replaced 4 mattresses in the last 12 months
FENCE The fence which was described as dangerous, was leaning away from the house, caused by strong winds, a photo of which l have sent to Sykes to prove that point. I am at a loss to understand why the visitors unable access the path to the garden and why it was unsafe for the 4 dogs?
TOILET SEAT My son called at the house to assure the visitor that the fence was safe .
Had the visitor mentioned the slipping toilet seat, he would have fixed it for her.
There is a 2nd toilet that could have been used.
Property Owner
