“We were quite disappointed in the house and felt it was overpriced and dirty.”
We actually started listing issues whilst there:
- Kitchen was greasy and unclean on arrival. It looked like someone had just had a quick wipe over some time ago, not a proper clean and not recently. When we arrived there were crumbs on the counter, the table, and on top of the fridge. The baking tray had visible grease on it and I had to wash it before using it.
- Bathroom was dusty, grubby outside of the sink/loo. There was mould on the tiles, cobwebs and grime around the window and sink area. The bathmat was covered in mould/mildew so couldn't be used.
- Suspect the sitting room hadn't been thoroughly cleaned since Christmas as we moved the coffee table and found Christmas baubles and nuts underneath!
- No loo roll (just a couple of sheets left from an old roll, not even enough for everyone in family to go to the loo on arrival, before our delivery came).
- No handsoap in the kitchen, which was a surprise in a pandemic. Other properties we've rented during the pandemic have been spotlessly clean and provided plenty of soap and handgel.
- The old slab of soap left in the bathroom had multiple public hairs attached. This was truly disgraceful.
- Cupboards and fridge contained out of date food including 2 week out of date milk, eggs etc.
- Plumbing issues in bathroom - leaking from back of sink and loo. Side of bath broken. The loo wasn't properly attached to the wall and the entire thing (not just the loo seat) lurched if you moved. I twisted my back reaching for the loo roll. The leaks are clearly an ongoing problem as someone is trying to catch the water with j-cloths stuffed around the pipes, but there's frequently a pool of (dirty?) water on the floor round the loo.
The good points: Location right in middle of Llanberis. Parking on street was always possible even with a medium SUV and on a sunny bank holiday. Beds were comfortable. Bath towels were new. TV was good.
Suggestions? A dishwasher would be useful, and is generally expected in properties at this price. They could move the washing machine to the spacious bathroom, and put a dishwasher in its place in the kitchen. Provide a second key - impossible for one of us to nap whilst the other went out. Provide a salad bowl and a water jug. Though we saw in the visitor book that someone suggested that ages ago and nothing has been done. Maybe replace the London prints with something a bit more local and rural?
We've stayed with Menai holidays before and had booked assuming a certain level of quality, and we felt that standards had gone down considerably.
- Ms Yarrington, May 2021
