“As the cottage said dog friendly,and also enclosed garden,this in my opinion isn’t true.”
I found the staircase in the cottage dangerous,it needed a safety gate at the bottom,to stop the dog going up ,as the steps had gaps,which were quite dangerous.Also it said enclosed garden,that wasn’t .A dog could easily get out. Last. The grounds were extremely dark at night,they have lights but they go off after about 30 seconds.The lighting should be on for a set period of time. I have to give a frank an honest review.
Dear Guest
We were very disappointed to hear that you were unhappy with the Old Barn. The great majority of our guests visit the Barn with dogs (some large some very small) and most make a point of saying how happy they are with the accommodation.
If I could address your comments in turn:
1.you state that you found the staircase in the cottage dangerous. The staircase has open tread stairs, which might be a little disconcerting for someone who has never used this type of staircase before. However, I'd like to reassure you that the stairs are every bit as safe as any other type of staircase and are fully Building Regulations compliant.
2. We do not leave a safety gate in the cottage as this would be in the way for guests who do not want to use it and safety gates can prove difficult to step over and a trip hazard. We do however have one available for guests who wish to avail themselves of it.
3. The area surrounding the cottage (and it's neighbour the Little White Cottage) can be shut off by closing the gate. Once the gate is closed the area is dog-tight.
4. The grounds are dark at night but we have outside security lights which react to movement so if you are walking your dog around you should not be in a very dark area at all. We will, however, check again to ensure there are no dark areas we've missed. Additionally we provide torches for guests to use during their stay.
It's a shame that you didn't discuss your concerns with us in the limited time you were here. We live onsite and, as we mention to all guests, we're only too happy to help with any issues if we possibly can.
Property Owner