Hazel Park 11 HP11

To start off we had some of the same issues the previous reviewer who left a 1 star had, however i contacted the owner directly about some of the issues we had and he promptly rectified those issues without problems.

He bent over backwards to make sure we had a comfortable and pleasant stay. Aside from that it is a lovely caravan or lodge I’m unsure of the terminology used these days. It is a little cramped in the bedrooms but it’s an 8 berth so it kinda comes with territory. Lovely wrap around decking, everything you need in the kitchen, comfortable beds, just don’t feed seagulls or they won’t leave. I definitely recommend staying here as I would absolutely stay again.

On entering the accommodation we were politely asked to not wear shoes inside the van which we totally agreed with to protect carpets and furniture etc.

it soon became apparent that the same care didn’t stretch to the rest of the place! Firstly the larger sofa had quite a significant dip in the middle which made it uncomfortable to sit on, the curtains were coming of the track so we didn’t want to draw them in case of further damage, the net curtains were shredded and getting caught up with the other curtains so we left them all open. Most of the blinds didn’t open or shut properly, particularly in the shower room so it wasn’t very private when using the loo! The toilet seats in both bathrooms were just about hanging on so we lifted up both lids to use the toilets so as not to cause further damage, the sink plungers wouldn’t stay in so we could not fill the basin and the towel rail and toilet seats were covered in OLD dust (the kind that’s been there for a while!) the carpets were clean and tidy but not secure in parts which could be a trip hazard for elderly or younger guests! I had to clean the stove before I could use it and the toaster contains most of last summers crumbs! The cutlery was plastic and metal and coming apart so was very wobbly to use. The bedside lamp in master room didn’t work and there were food items left in cupboards which could be out of date! The bedlinen was poor and the duvet covers had a lot of marks on them, the pillows were awful, so thin and papery you needed at least four! All of these problems are easily rectified and at little cost to do so, it’s such a shame because it’s a lovely van that is a bit neglected and it’s not good for Sykes business! It looks as though someone just pops in between guests and changes the beds and leaves! Everything else is left to gather dust, I hope the owners will take note of these comments and hopefully fix the problems. As it stands right now, we would not stay here again.

Just back home & already looking at dates to go back to this beautiful caravan.

We got the van not knowing what to expect, but let me tell u I was so pleased with the cleanliness & Theres not a thing that van hasnt got its like home from home. Lovely clean bedding & towels on arrival. Great balcony to sit with the dogs to watch the world go by..Great location on the site which has plenty for adults as well as children.. I’ve got to say we’ve had the best time with our two bulldogs who have loved it… Literally 5 minutes to the beach & what a lovely walk..So DONT hesitate if ur thinking about booking DO it u wont b dissapointed.. It’s not the carribean it’s Rhyl but it’s really cozy

As I informed you before the start of this holiday my wife passed away 5/6/2025.

I asked you if there was any way I could get a refund because of this . Thank you for your empathy in this matter " yes you said no". If this had been for a reason that I had control over then I could have understood but no one can say when death is about to strike. Once again thank you for your kind consideration. I look forward to seeing if you publish this.