“Unfortunately the bungalow was not clean, I have booked many Sykes properties and this was very disappointing, the amount of personal things in the house lead me to believe that the people who rent it out actually stay in the accommodation, the shower was disgustingly, there was opened food in the cupboards, a frying pan full of oil in the grill?”
The air fryer had pieces of burnt food in it, the en suite sink has a huge crack, the shower mats hadn’t been washed and stank, the double bunk bed was broken and the springs were coming through the mattress, the back garden was unkept, all in all a very poor experience and I’m surprised Sykes have this on their rentals.
I’ve seen the review that was posted on Sykes, and I’m a little disappointed that you didn’t come to me first before publishing it.
I will, of course, raise your comments with both the gardener and the cleaner.
However, I haven’t received feedback like this from any previous guests.
We don’t live at the property between bookings, as it is let for most of the year. We’ve only managed to spend around two weeks there ourselves, but we’ve tried to make it feel as homely and welcoming as possible.
If there was any food left in the cupboards, it would have been from previous guests, and I’m sorry if that was overlooked.
Would you be able to send me some photos of the issues you mentioned? That would really help me address them with the relevant people and ensure they don’t happen again.
Property Owner
