If your booking is for a property in Scotland, and starts from 2nd June 2021 -  18th July 2021

We are emailing all customers with bookings for properties in Scotland with a start date from the 2nd June 2021 up to and including 18th July 2021 who we believe may be affected by Covid-19 legislation and restrictions in Scotland. From 2nd June 2021 up to and including 18th July 2021, in-house socialising rules apply to holiday accommodation. The most recent household mixing restrictions now state:

Level 0 – up to 8 people from 4 households can travel 

Level 1 – up to 6 people from 3 households can travel 

Level 2 – up to 6 people from 3 households can travel 

Please note, under 12s do not count towards the number of people travelling but do count in relation to the number of households.

You can view a list of the Protection Levels by area here on the Scottish Government website.

If you are unable to travel you may either rearrange to new dates, with no amendment fee; or receive a full cash refund* if preferred.

Where your booking is affected, please follow the instructions contained in this email and log into your online account and select ‘cancel bookings’.

We are working hard to process refunds as quickly as possible, however due to the volume of affected bookings this may take up to 45 days from the date you submit your choice.


If your booking is due to start on or after 19th July 2021 and you believe your booking will be affected please bear with us, these FAQ’s will be continuously updated as we review our date bands in line with Government guidance.

*Please note that the cash refunds offered under this policy for rental charges are made by the Owner of the property and facilitated and offered by Sykes as an Agent on behalf of the Owners. Sykes is happy to make an ex gratia payment covering our commission and fees, as a gesture of goodwill and not because of any legal obligation to do so.

Last updated: 23rd June 2021