“I love this property and this was my second stay here over the Christmas week.”
The house is warm, comfortable, comfy bed, good main shower and has amazing views at the rear. It contains everything you need at a holiday rental. It's full of character and history. It's perfectly located in Borth y Gest, only minutes walk to the beach and harbour. We've never had any issues parking in BYG even in peak season, we visit a lot as my partner spent his childhood here and we both love the area. We didn't use the garden as it was winter but I'm sure it is lovely in the warmer ...
The house is warm, comfortable, comfy bed, good main shower and has amazing views at the rear. It contains everything you need at a holiday rental. It's full of character and history. It's perfectly located in Borth y Gest, only minutes walk to the beach and harbour. We've never had any issues parking in BYG even in peak season, we visit a lot as my partner spent his childhood here and we both love the area. We didn't use the garden as it was winter but I'm sure it is lovely in the warmer weather. I have to admit, I'd read the reviews from October and November before my stay and I was worried about what the property would be like when I arrived. I didn't find anything like the reviews say. However, that said, the property was not as clean as my previous visit in December 2023. The kitchen was in need of a good deep clean, kick boards were very grubby, cupboards and splash back tiles had drips and splashs on from previous guests, a lot of crumbs in and under the toaster. Under the front of the cooker was a layer of grime that the mop was clearly was not getting for some time. The bottom oven didn't work, we didn't need it, but had I have wanted to cook a Christmas meal here, I would have needed someone out to sort it. The top oven was so smokey, it made my eyes water, so I abandoned warming up my bread rolls and had them cold. Most doors were grubby with hand marks etc. and skirting boards, upstairs in particular, were dusty with lots of cobwebs around the radiators. The covers on the sofas were grubby particularly on the back of the one in the window, as were the cushions. The windows were very dirty and when the sun briefly came out, you couldn't see through them particularly at the front of the property. None of the above was a major issue during my stay but it has put me off booking again. For a premium priced property, I expect a little more. I will say there were no dog hairs anywhere which I'm grateful for, as I have a poodle who doesn't shed, so I'm not used to dog hair. The Internet on the TV didn't work as the connection box for the TV was missing from the property so we only had basic TV for the week. Again not a major issue for us. I was contacted 2 and a half hours after I left the property to ask if I'd taken a cushion from the sofa by mistake which I was a bit miffed about. I'm really not sure why I would. Overall this is a nice property but it needs a deep clean. My previous stay had been perfect.
We're so glad you enjoyed your stay over Christmas and thank you for your kind comments. We sincerely apologise for the problems you had though. Regarding the TV, mea culpa - I had forgotten to reconnect the RokuStick charger on our last visit, so the only channels available where the internet-streamed Freeview ones. This is now done.
The main cooker, which is quite new, has a design problem. We have previously put advice on the cooker and in the guest information that the programmer is delicate and disables the main oven if misused, but this has repeatedly happened. Since your comments we have covered the timer controls to try to stop this happening - the hob and both ovens work fully, but the oven cannot be put on a timer. This is a compromise which we hope has no significant impact on use.
We also agree that the ovens were dirty, and had not realised this - they have been cleaned and we have asked Estelle to check them regularly.
The windows facing the road do get dirty easily, and are clean now.
We're very sorry all this happened to you and do appreciate your feedback. We hope it doesn't put you off future visits.
Property Owner