“Lovely location, shame about the apartment.”
On entering the place, there was a musty smell and there appeared to be moisture absorbers everywhere!
Nearly every appliance is on an extension lead, which in turn is on a multi adaptor. The bathroom has a shaving light with one side missing. You can see the electrics are scorched inside-please fix this. Mould is present in the main bedroom, all the cutlery, pans and dishes were not clean! Although it stated linen is provided, there was no bath towels. if we had been aware, we would not have ...
On entering the place, there was a musty smell and there appeared to be moisture absorbers everywhere!
Nearly every appliance is on an extension lead, which in turn is on a multi adaptor. The bathroom has a shaving light with one side missing. You can see the electrics are scorched inside-please fix this. Mould is present in the main bedroom, all the cutlery, pans and dishes were not clean! Although it stated linen is provided, there was no bath towels. if we had been aware, we would not have had to buy any. It's a real shame that the apartment did not match the reviews, as we may have looked elsewhere. The side of the fridge on the floor is not a suitable place to store a breadboard!!
We are not confident about using sykes in the future, as it is evident that the property has not been checked in a long time.
The issues you’ve raised had not previously been brought to our attention, however we are taking them seriously. Maintenance has been arranged to attend the property to assess the bathroom light and carry out a full condition check, and we are reviewing the points mentioned regarding ventilation and the bedroom.
We are also investigating the housekeeping concerns you noted, including the cleanliness of kitchen items and the towel provision, as this is not the standard we expect. Your comments have been shared with the relevant teams so this can be addressed properly.
We appreciate you bringing these matters to us and apologise for any inconvenience caused. Guest feedback is important in helping us maintain standards, and we are acting on this as a priority.
Property Owner