Heol Madog

A very professional and easy booking process, the accommodation had everything needed, only problem was the TV.

Couldn’t get it to work ??

The property is on a quiet street.

The on street parking was never an issue when we visited (April) we found a spot every day near the house. The house is furnished and decorated beautifully. There were plenty of books, games to keep you occupied. The kitchen was very well kitted out too. The addition of the garden space was a bonus. I would like to point out anyone with mobility issues would struggle getting into the bath to shower as it was a lovely deep bath, and the top room the stairs are very steep, we didn't have an issue but some would. The only issues we had were the doors, as they're original features they didn't shut and open very well. The handle fell off the room my daughter was in (twin room) so she didn't shut to door fully in case she couldn't get out! And then the heating packed up on the Saturday of our stay. We had no hot water or heat. Oh and a shoe rack by the front door would be a wonderful addition. Other than that a perfect property and we will be back. We regularly visit Porthmadog and this was a great place to stay.

House in a convenient position.

Good space in kitchen and living area. Beds very comfortable. House cold on arrival as heating not working but this was fixed albeit the following morning. Would stay again.

Loved your property had a wonderful stay The only thing I would say is that the garden was way better than we had hoped for and I would suggest a picture on you advertisement and description saying it’s a sun trap and we really think it’s an added bonus and with out a picture of it made us hesitant to book but so glad we did

No sea view as advertised.

We had a skip in one of the views. No explanation of how to turn electrics on in the top floor. Very little instructions. Worst : we had no hot water the entire time. I called Sykes to be told maintenance could come out the next day (our last day) which we had booked and made plans and did not feel comfortable someone being.wirh our belongings while we were out. House is lovely however no view and hot water really did take the spark away from the entire trip. Positive : house was clean and well designed. Surrounding area was lovely

Nicely located within the town.

Close to most facilities. Spacious, clean and well appointed. Good living room, dining area and kitchen. Outside rear courtyard also good, although could do with more planting and a little tlc. Bedrooms all well decorated and comfortable. Main oven did not appear to be working, which was a disappointment and costly as we intended to eat in regularly. Top oven and hobs ok. We (three men over 70) could not get the tv to work. We only wanted terrestrial channels, but it only appeared to feature APPs. Sadly no instructions about how to us it, or any other appliances, could be found in the property. A radio would have been good, especially in the absence on the tv. Overall, we enjoyed our stay, but in some regards there were frustrations.

We were generally happy with our stay at Heol Madog however just a few things to mention:- -It could really do with wardrobes in the bedrooms, the only place to hang your clothes was on the back of the doors and this isn't enough room for two people' clothes staying for a week.

-The bathroom door is see through which is obviously not ideal. -The curtains in the very top bedroom let in so much daylight, we were being woken up very early every day by the light coming in. -The runner on the door on the outside toilet is broken so it is very difficult to close the door. -Parking is very difficult. Could do with being provided a parking permit for the nearby car park.

Great property and location, unfortunately no fault of the property owner there was work over the road and next door (Tues & Wed morning) making our stay less peaceful.

Scaffolders Tues and Roofers next door Wednesday. Bins were also full out the back meaning we had to find other bins (public) to dispose of rubbish. Welcome pack stating how to use things and find utility key would have been useful. Having said that we had a lovely break and overall enjoyed our stay here.

Really pleasant stay, property provided all that we needed, nice and quiet so we were able to get a good night's sleep and able to relax during the evening.

Great position for access to the town and local area, everything within walking distance. Outdoor space especially useful for enjoying the great weather we had. Would certainly recommend and would definitely book again in the future.

A lovely property in a lovely area, we had such a lovely time thank you

We were made very welcome, the property was beautifully decorated for Christmas and there was a lovely welcome pack.

Our main reason for dissatisfaction was the inaccurate information in the advertised property listing. For example the property description states there are two bathrooms, the main bathroom upstairs and a shower room downstairs. The shower room however, does not exist, the only facility downstairs is an outside toilet. To make matters worse the main bathroom had frosted glass panels in the door, which was far from ideal, as when the light was on in the bathroom, there was no privacy whatsoever. We went with another couple and would never have booked if we had known that there wasn’t separate bathrooms. Also the description states there is a log burner, and further on that all “fuel and power” is included in the rent, which suggests that a supply of logs would be available, they weren’t. Cleanliness was generally very good, apart from the oven and there was a small mark on one of the pillow cases which worryingly we thought was blood. Overall the cottage was well located, and would be ideal for a couple to stay in but definitely not suitable as it is for larger groups. As for Menai Cottages, I emailed them whilst we were there, outlining some of my concerns and they still haven’t had the decency to acknowledge or reply to me.